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The Government of the Northwest Territories (GNWT) wants to improve GNWT websites for residents. From April to July 2023 a firm was contracted to conduct user research in order to learn more about NWT resident’s experiences interacting with GNWT websites. Resident feedback was collected through a survey and a series of focus groups, and web analytics were used to further determine user behaviour and needs.
Have Your Say
Residents were invited to complete a survey and participate in focus groups about how to improve Government websites. A total of 136 survey responses were collected, and six focus groups were completed with different audiences.
Next Steps
Feedback collected through the survey and focus group sessions is being used to inform the design and development of an improved GNWT website.
Results
Six themes for areas of improvement were identified. These themes were consistent across research efforts, which included internal and external focus groups, English and French-language surveys, and analysis of existing documentation. These themes are as follows:
Overall findings are presented as a summary of combined research findings, and in many instances include the vendor’s recommendations for addressing challenges and deficiencies. Vendor recommendations are based on research and industry best practice.
The Government of the Northwest Territories (GNWT) wants to improve GNWT websites for residents. From April to July 2023 a firm was contracted to conduct user research in order to learn more about NWT resident’s experiences interacting with GNWT websites. Resident feedback was collected through a survey and a series of focus groups, and web analytics were used to further determine user behaviour and needs.
Have Your Say
Residents were invited to complete a survey and participate in focus groups about how to improve Government websites. A total of 136 survey responses were collected, and six focus groups were completed with different audiences.
Next Steps
Feedback collected through the survey and focus group sessions is being used to inform the design and development of an improved GNWT website.
Results
Six themes for areas of improvement were identified. These themes were consistent across research efforts, which included internal and external focus groups, English and French-language surveys, and analysis of existing documentation. These themes are as follows:
Overall findings are presented as a summary of combined research findings, and in many instances include the vendor’s recommendations for addressing challenges and deficiencies. Vendor recommendations are based on research and industry best practice.
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Status
Open
Government Website Usability has finished this stage
This engagement is open from May 3, 2023 to May 29, 2023.
Under Review
Government Website Usability has finished this stage
Completed
Government Website Usability is currently at this stage
